- New online system and centralized office make permitting easier
- Permit Arlington Phase I moves more than 30 permits from paper to online
- Modified Permit Office hours Sept. 6-11
Arlington County is launching the first phase of Permit Arlington, a new online permitting system, on Sept. 9, 2019.
Permit Arlington is a Countywide initiative to improve the customer experience for permitting, building and land development services. More than 30 permits will move from paper applications and in-person payments to the virtual system, eliminating the need for customers to visit County offices to complete these transactions.
The initiative also encompasses creation of a centralized permitting office which will operate on a modified schedule to facilitate the launch. Additional permits will move online during Phase II, anticipated in 2020.
“The launch of Permit Arlington Phase I marks an important milestone in our efforts to streamline services,” said Arlington County Manager Mark Schwartz. “We’re making it easier to do business with the County and more convenient permitting is a big part of that. The updated and improved system will benefit residents and businesses and will continue to expand as we work towards Phase II.”
As of 10 a.m. on Sept. 9, Phase I permits and applications processed by the Zoning Division, Inspection Services Division, Planning Division, and Department of Environmental Services will be available through Permit Arlington only. For all other permits and applications, current submission methods will stay in effect.
Access Permit Arlington 24/7
Customers will be able to apply online for Phase I permits 24 hours a day, seven days a week from their computers or mobile devices. They can upload plans, drawings and supporting documents and track the progress of their applications. In addition, the new system will send email notifications as an application clears the following bars: receipt, completeness check, approval, receipt of payment and permit issuance. Customers will receive their permits via email and can print them remotely for display at project sites. On-site support will be available for those who need it at the County’s Permit Office.
A refreshed Building website will go live in conjunction with the online system. The new website consolidates and reorganizes information so that users can find what they need more easily and more efficiently, with fewer clicks. The site also features a dynamic search tool for permit and application types, and serves multiple audiences, from residents embarking on home improvements to professionals in the construction industry.
To support the launch of Permit Arlington, the County Permit Office (2100 Clarendon Blvd., Suite 1000) will be closed on Fri., Sept. 6 and will open at 10 a.m. Mon.-Wed., Sept. 9-11. The launch will also affect the availability of some online services and the automation enhancement surcharge. View details at the Permit Arlington website.
The enhancements to technology, communication and customer experience brought by Permit Arlington reflect ongoing engagement with residents, businesses, property managers, developers and other partners. A Customer Advisory Working Group composed of frequent permitting customers met regularly with the Permit Arlington team to inform the development of Phase I and will reconvene when work begins on Phase II.
Upcoming engagement opportunities include two Permit Arlington open houses, where customers can try out the new online system, set up accounts and ask questions:
- Permit Arlington Open House: Tue., Sept. 17, 3 p.m-8 p.m.
- Permit Arlington Open House: Wed., Sept. 18, 10 a.m.-12 p.m.
About Permit Arlington
Permit Arlington is a Countywide initiative to improve the processes that support permitting, building and land development. Permit Arlington consists of a new online permitting system and a centralized space for in-person transactions. Both physical and virtual spaces aim to upgrade and streamline the customer experience.